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Bilingual Patient Services Representative

Denver, Colorado

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Category
Administrative
Date posted
07/01/2025
Job ID
#16700235
Care Options for Kids connects leading pediatric specialists with families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain an optimal work-life balance.

We are looking for a critical thinker and proactive Patient Services Representative that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Providing exceptional customer service while performing all assigned duties, essential and non-essential. Exemplification of Care Options Values. A successful Patient Service Representative provides exceptional external and internal customer service. Ongoing collaboration among team members and with the program director is required to ensure optimal operating effectiveness.

Responsibilities:
  • Follow up calls pertaining to documentation
  • Gather clinical documentation as needed (including visit summaries, home exercise programs, therapy notes, hospital admissions & discharges)
  • Device training FCS Field Staff new hires on EMR  
  • Scheduling aide visits in EMR
  • Providing community resource support
  • Navigating the Colorado Medicaid system/ Medicaid waivers.
  • Monthly/ quarterly quality assurance of aide visit notes
  • Submit payroll on a weekly basis, ensuring that all visits are appropriately submitted
  • Assist with administrative duties such as answering phones
  • Ensure accurate Protected Health Information (PHI) remains confidential and is accurately entered in our Electronic Medical Records (EMR). 
Requirements:
Education and Experience Job Qualifications:
  • High school diploma required, bachelor's degree or technical school preferred
  • Experience in healthcare, preferably with patient access and EMR work experience
  • Two years of healthcare experience preferred; one year required
  • Demonstrated computer proficiency including but not limited to spreadsheets and email
  • Ability to be resourceful and initiate collaboration needed to carry out varied job duties
  • Intermediate competency with computers and other technology that are utilized to conduct job functions including Microsoft Word, Outlook and Excel. 
  • Bilingual in Spanish
Other Requirements:
  • Proven ability to work independently with outcome
  • Must be able to problem-solve and work effectively under time pressure and/or deadlines. 
  • Must possess strong organizational and interpersonal skills. 
  • Ability to read, write, and communicate in English. 
  • The ability for light to moderate physical exertion regularly, such as lifting, bending, pushing, pulling, stopping, kneeling, and reaching.
  • Ability to lift and carry up to 30 pounds, such as books, papers, files, and medical office supplies. 
  • Ability to sit or stand for long periods of time in the work area. 
  • Ability to look at, and work on, a computer for long periods of time. 
  • Ability to work in a hybrid manner (1-2 days per week in the office) with a successful remote working environment at home. 
  • Ability to make and answer phone calls for long periods of time. 


What we Offer:
  • A supportive and collaborative work environment.
  • Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Generous Paid Time Off
  • 401K
  • A chance to make a meaningful impact in the lives of children and families.
Annual Salary Range:
  • $56,500.00 to $58,000.00
  • Quarterly bonuses
*Compensation dependent on experience.

Location: Denver, CO/Hybrid
Apply by:  July 14, 2025

If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide fair and equal employment.
 
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