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IT Support Specialist I

Denver, Colorado

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Category: Administrative
Date posted: 05/17/2025
Job ID: #16667013

Care Options for Kids connects leading pediatric specialists with families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

Job Summary: The IT Specialist I is responsible for operating the company help desk system, providing IT support and education to peers and end users, maintaining hardware equipment and software systems, equipment and system training, process and workflow consultation, assisting with internal IT projects, and onboarding incoming employees. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services, resources, and deliverables.

DUTIES AND RESPONSIBILITIES include the following:
ESSENTIAL DUTIES ARE:

Support and maintain company IT systems, desktops, laptops, tablets, and additional company peripherals
Serve as the primary point of contact for users seeking technical assistance over the phone or email
Provide accurate, timely, and friendly support to end-users remotely and in-person
Address and resolve help desk tickets
Ensure incidents have been escalated appropriately and have the correct level of detail captured
Escalate tickets to Level 2 specialists for resolution whenever necessary
Maintain inventory database of electronic equipment, parts, and supplies
Maintain physical inventory of IT equipment through organizing, cleaning, and cataloging items on a regular basis
Schedule and plan shipments and logistics to ensure that equipment is shipped and received in a timely manner
Facilitate new employee onboarding, orientation, and equipment setup
Provide in-house training and assistance to end-users as necessary
Adhere to new and existing IT processes and procedures
Assists with internal IT department projects
Other duties as assigned

ABILITIES, SKILLS AND KNOWLEDGE:

Ability to handle multiple tasks in a fast-paced environment
Effective written, oral and interpersonal communication skills
Ability to independently troubleshoot and problem solve issues without prior training or experience
Ability to foster and contribute to a positive working environment and culture
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to communicate professionally with peers, colleagues, business leaders, and executive leaders
Ability to use independent judgment to manage and impart confidential information
Uses initiative and independent judgment within established guidelines and procedures
Must attend to multiple time sensitive tasks simultaneously
Ability to work accurately and pay attention to detail
Strong organizational skills and an understanding of information storage and retrieval
Analytical, evaluative and problem-solving abilities
Must be flexible and able to work well independently and in a team environment
Must be able to quickly adapt to change

EDUCATION AND/OR EXPERIENCE REQUIRED:

High School Diploma or equivalent
1-2 years of experience of IT support and troubleshooting preferred
1-2 years of computer operation experience in a medium to large end-user environment preferred
Working knowledge of Windows OS, Mac OS, Active Directory, Networking, MS Office 365, Adobe Acrobat, Internet Explorer, Google Chrome and Safari
Proficiency working with and troubleshooting Mac and Windows operating systems
Proficiency working with and troubleshooting mobile devices
Experience with Mobile Device Management (MDM) solutions

SPECIAL REQUIREMENTS:

Possession of a valid Driver's License with reliable transportation and applicable car insurance

PHYSICAL REQUIREMENTS:

Ability to regularly sit, stand, stoop, bend, kneel, walk, balance, crouch, crawl, push, pull, reach with hands and arms, talk and hear

Ability to frequently use hands to handle or feel
Ability to occasionally climb
Ability to frequently lift and/or move up to 50 pounds
Ability to use close vision, distance vision, color vision, peripheral vision, and depth perception

WORK ENVIRONMENT:

Work is expected to be performed primarily in a typical interior/office work environment
The noise level in the office work environment is usually low to moderate
There is no or very limited exposure to physical risk

TRAVEL:
The employee is required to travel infrequently to complete agency business.
Apply by: 06/01/2025

Salary Range: $20.00 to $23.00 per hour

What we Offer:

A supportive and collaborative work environment.
Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
Comprehensive benefits package, including health, dental, and vision insurance.
Generous Paid Time Off
401K
A chance to make a meaningful impact in the lives of children and families.

If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

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